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- Gustav Thöni Residence
- Gustav Thöni Residence
- Gustav Thöni Residence
- Gustav Thöni Residence
- Gustav Thöni Residence
- Gustav Thöni Residence- Gustav Thöni Residence- Gustav Thöni Residence- Gustav Thöni Residence- Gustav Thöni Residence

Payments & cancellations, the fine print and useful information

Reservations

We request that you make your booking in writing: by e-mail, fax or letter. Your booking is only valid upon payment of your € 160 deposit. You can transfer the deposit to our bank account.

Residence Gustav Thöni – Anna Elisabeth Thöni
Via Arena 9c, 39026 Prato allo Stelvio.
Raiffeisenkasse Prad am Stilfserjoch.
IBAN: IT 85 C 08183 58720 000300007455
SWIFT-BIC: RZSBIT21027


Trip-cancellation insurance and fees

Sometimes unfortunate things happen quickly and unexpectedly. If these things occur just in advance of a holiday, it can end up being very expensive: EU standards dictate that cancellation charges may be applied in the case of a cancelled stay, late arrival or early departure. We recommend that you take out our trip-cancellation insurance in order to save you a financial loss should the unexpected occur; the cost of a holiday that you cannot or are only partially able to enjoy would then be assumed by European travel insurance. Our cancellation insurance gives you financial peace of mind.


Our cancellation fees

If you have no travel insurance:

  • If you cancel 30 days before departure, we charge a fixed fee of € 200.
  • If you cancel within 30 - 14  days before departure, we charge 70% of the total cost of the booking.
  • If you cancel within 14  days before departure, we charge 80% of the total cost of the booking.
  • If you cancel on the day of arrival, arrive late or depart early then the charge is 100% of the daily rate, according to the booking, for the days that you did not stay, in compliance with Italy’s hotel regulations.
  • If you don’t arrive within 8:00 p.m. and don’t notify us about your late arrival, the reservation will be canceled and the above fees will be applied.

Useful information

  • On the day you arrive, check in starts at 2:00 p.m. If you’d like to arrive earlier it’s no problem, but your apartment won’t be available to you until 2:00 p.m.
  • On your departure day, please vacate your appartment by 10:00 a.m.
  • Dogs: The charge is € 10.00 per day (does not include food). Please bring your dog’s basket or blanket with you. Out of consideration for our other guests, dogs are not allowed in the dining rooms, play areas or spa facilities.
  • Payment: We accept cash or bank transfer before arrival.
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